Elements and Performance Criteria
- Research information about airline destinations
- Appropriate sources of information about airline destinations for relevant routes are identified in accordance with workplace procedures
- Appropriate reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with workplace procedures and expectations
- Appropriate persons are consulted for advice and assistance in researching information about airline destinations
- Respond to requests for information on airline destinations
- Requests for information about airline destinations are courteously received and interpreted in accordance with workplace procedures
- Where appropriate, accurate, current and relevant information about airline destinations is provided at a level/depth appropriate to the passenger's needs
- Where a response cannot be immediately provided to a passenger's request, either assistance and advice is sought from other appropriate airline personnel or the passenger is courteously referred to appropriate sources where they may be able to obtain the required information
- Information is presented in a manner which shows sensitivity to both host and visiting cultures